Call Center Outsourcing
We are an omnichannel company with global service, operating across a wide range of industries. We focus on the entire customer journey and have solid expertise in customer experience and customer service outsourcing for small, medium, and large national and international companies.
Complete Solutions for Customer Service Outsourcing
We offer comprehensive customer relationship outsourcing solutions across a wide range of service channels: Phone, WhatsApp, Chatbot, Email, Live Chat, SMS, Toll-Free (800 numbers), and more.
Customer Relationship
Outsourcing of customer service (SAC) and humanized support for companies.
SaLES
Outsourcing of sales and SDR channels. Pre-sales and post-sales support.
Customer Loyalty
Customer retention, loyalty, and portfolio management.
Revenue Optimization
Collections, revenue growth, and recovery.
More than 200 national and international projects served!
BR Call is a company dedicated to optimizing the customer experience throughout their journey, whether during acquisition, relationship development, or loyalty promotion. We provide services tailored to various market segments, always aiming to boost revenue, ensure quality, and foster customer loyalty. Our business approach is centered on the customer experience across multiple channels, resulting in delivering outcomes throughout the entire customer journey.
Sectors We Have Worked In
Industries
Car Dealerships
Financial Institutions
Clinics and Hospitals
E-commerce
Telecom
Education
Services
Technology
Government
Bets/iGaming
Utilities
Testimonials
The Panvel Group began working with BR Call in 2020, at the start of a very challenging and uncertain time for everyone. Today, our partnership is stronger than ever, and we have grown together both professionally and personally.
As the Operational Manager of the Panvel Group’s Call Center, I am fully confident in BR’s commitment and that BR truly embodies our culture — “Every Care in Caring.”
Dear BR CALL CENTER Team,
We want to thank you for the successful completion of the Major Content Moderation Project for 2023, with truly commendable facts and figures presented by your team. We are pleased to witness your reliability and professionalism throughout the project.
We want to thank you for the successful completion of the Major Content Moderation Project for 2023, with truly commendable facts and figures presented by your team. We are pleased to witness your reliability and professionalism throughout the project.
We are happy to announce that BR CALL CENTER has achieved its goal of becoming a support service provider.
The partnership between Estante Mágica and BR CALL has been very enjoyable. They are always receptive to our feedback, promptly implementing adjustments and ensuring smooth communication. We have had close follow-up, with the attentive support of Yasmim and Emanuel, who are focused on maintaining the quality of Estante Mágica’s service with the shortest possible first response time. We are very satisfied with what we have achieved so far and look forward to climbing even higher!
We have been clients of BR CALL for several years. For us, trust and rationality are the main foundations of this lasting partnership.
First, thank you for the work you did! The launch event had better results than expected, and we had a good flow of people in the store.
In these more than 7 years of partnership, the BR Call team has always been committed to results, responsible for quality, and easy to communicate and collaborate with as we improve our projects together. I am very happy to see the company’s prosperity because I know there is a lot of dedication involved.
Transform your customer’s journey with BR Call’s expertise!
Talk to our specialists and learn how we can help your company.
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